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Business Colleagues

Contact Support

You have several support options with Plug’n Pay. Plug’n Pay offers significant online resources to its merchants, resellers, and partners.

Business Colleagues

Contact Support

Use our Online Helpdesk. A ticket will be created, and a member of our support team will contact you soon.

How To Contact Support

Email our support team at

Call us at 631-761-0159 or toll free at 800-945-2538 x5944 

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Our Administration offices are closed on the following days:

  • New Years Day

  • Presidents Day

  • Memorial Day

  • July 4th

  • Labor Day

  • Columbus Day

  • Thanksgiving Day

  • Christmas Day

Please include your Plug’n Pay username in all correspondence.

If you are not yet a customer of ours, please contact our Sales Department at, or call us at 800-945-2538 x7726.

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Online Support Resources

Plug’n Pay offers significant online resources to its merchants, resellers, and partners. You can access these resources by logging in with your provided username and password.  If you don’t have an account yet, you can access this material by using our demo account.

Please contact our Sales Team at  or 800-945-2538 x7726 to obtain login information to access the below:

  1. An extensive library of online Documentation that enables our merchants and partners to more easily integrate our services

  2. Downloads for all API and Shopping Cart modules we support

  3. An online section of Frequently Asked Questions (FAQ)

  4. Glossary of common industry terms

  5. A frequently updated readout of our current Gateway System Status

  6. Demo of Merchant Administration Area


Plug and Pay offers many downloads for use in your integration, including our APIs, shopping cart modules, and apps for your mobile phones and tablets.

Click here for a list of currently available downloads, or log into your account to download them.

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